Refund policy from fraud:
Requests for refund due to unauthorized transactions or other fraudulent use of credit/debit card or payment system account on PlanetOfBets.com will be considered on a case by case basis.
As a courtesy, we will work with your credit card company or payment system security department and investigate any claims of fraudulent transactions. If determined that such transaction(s) were most likely made fraudulently using your credit/debit card or payment system account, we will refund all transactions immediately. In some cases, we may request proof that steps have been taken to prevent such fraudulent activity in the future.
In all cases where claims of fraudulent transactions are received, the PlanetOfBets.com account(s) used to make purchase will be FROZEN or CANCELLED indefinitely, and steps may be taken to prevent new accounts to be opened using same user info or attempts to make additional purchases with same credit/debit card or payment system account.
If you have any further questions about our Refund Policy you can always contact us by email to [email protected] or ticket system. We are always willing to work with our customers so if you feel you are entitled to a refund for whatever reason please reach out to us and we will work with you.
All other cases for refund payouts, deposits and bets are specified in the Terms and conditions on our website.